Sacramento County has a 311 application that allows for residents to easily notify/contact the city for issues related to code enforcement, animal control, maintenance issues, etc. This is a huge undertaking but while I worked for Sac County it was such a hugely popular app that I think Elk Grove could benefit from something similar.
Currently we have Ask Elk Grove through the website, which to be honest as an elk grove resident, I've had trouble navigating. The app easily allows for users to indicate and easily report their issues either via website, phone app or phone call.
Very slowly and in many phases. It is a software development and customer service project.
Customer support service by UserEcho