I would like for the City to revisit a payment option to be available for the 8400 building. When we first started we had a cashier here to accept payments. The position was eliminated due to layoffs. Sending citizens across the street is an inconvenience, as half of the citizens paying for handicap placard admin fees are elderly citizens. This will also help on last minute tow releases where the citizen pays here at 455pm and then walks/drives over and the city doors close, and the citizen will accrue and additional day of storage because they did not receive the receipts. This will also help us post payments immediately rather than waiting for the receipt to route back to Records. Sometimes when the receipt is routed, a late fee is applied to parking citations or an alarm fee is charged due to non payment when in fact it was received, but we received the receipts days later.
-payments posted in a timely manner-avoid late fees
-receipts not have to be routed
-tow releases can be done upto the last minute
If this could be done, we may even have an option to open for a couple of hours on the weekend to accept payments. (like DMV certain Saturdays)
This would also reduce citizen traffic over for cashiering.
Customer support service by UserEcho