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Accepting Payments at 8400 Laguna Palms Way

An Inspired User 5 years ago in Innovative Ideas / Organization Communication • updated by Kara Reddig (Leader) 5 years ago • 1

I would like for the City to revisit a payment option to be available for the 8400 building. When we first started we had a cashier here to accept payments. The position was eliminated due to layoffs. Sending citizens across the street is an inconvenience, as half of the citizens paying for handicap placard admin fees are elderly citizens. This will also help on last minute tow releases where the citizen pays here at 455pm and then walks/drives over and the city doors close, and the citizen will accrue and additional day of storage because they did not receive the receipts. This will also help us post payments immediately rather than waiting for the receipt to route back to Records. Sometimes when the receipt is routed, a late fee is applied to parking citations or an alarm fee is charged due to non payment when in fact it was received, but we received the receipts days later. ​

Benefits:
​-not have to send citizens across the way to pay

-payments posted in a timely manner-avoid late fees

-receipts not have to be routed

-tow releases can be done upto the last minute

If this could be done, we may even have an option to open for a couple of hours on the weekend to accept payments. (like DMV certain Saturdays)

This would also reduce citizen traffic over for cashiering.
Roll Out:
we can add EPAY and One Solution to 8400 Service Center and Animal Services. We could be trained on accepting payment/closing out the report at the end of the night. Would be an extra step for our staff but would save time for the citizen.
Completed
Kara Reddig (Leader) 5 years ago

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